About On Call

Since 1971, On Call Centre has been a leader in Canadian Call Centre and Telephone Answering Services. Our enduring presence in the communications industry is a testament to our strong commitment to providing exceptional, quality customer service.

Why On Call Centre?

Customer Service Representative Team

We'll assign a team of Bilingual Customer Service Representatives (CSRs) to your account who are specifically trained to handle your calls. Our highly selective recruitment process ensures each CSR embraces our philosophy and shares our customer service values so that you can rest easy knowing each call will be answered promptly, professionally, and courteously.

Seamless Call Handling

We take the time to understand your specific needs in order to provide an integrated extension of your marketing and customer service programs.

Tremendous Flexibility

Our state-of-the-art technology allows total flexibility in scripting and designing how your calls will be answered. One of our scripting professionals will, with your input, create the right custom script to best suit your business needs.

First Class Customer Service

Your results are monitored daily by the Customer Service Team assigned to your account. Our Customer Service Teams are trained to analyze and track call responses in order to provide you with feedback and recommendations for improving results. Don't trust just anyone to be at the other end of the line! On Call Centre can provide you with the quality Call Centre and Answering Services you need. Contact us for more information or to speak to one of our Bilingual Customer Service Representatives.