Everyday, gradeAtechs.com constantly works to provide a more rapid, reliable and affordable choice for your technology needs! We're constantly learning new technology advancements and developing ways to ensure that you can get the most out of your computer experience! We strive to become your #1 choice for all your computing needs, by providing a straight forward, 'plain english' experience to all of our clients! Since early 2006, Grade A Techs.com has partnered with On Call Centre to ensure each and every call is handled in a professional and timely manner. On Call Centre has been able to provide Grade A Techs.com with the resources and services they need to deliver a high level of support to both their service technicians and their customers.

Minto Developments is Ottawa's largest property developer. With properties all over the city, Minto needed a way to process service requests quickly and efficiently for both their residential and commercial property groups. On Call Centre created a database of Minto's properties along with a customized call centre script to ensure each property group's calls were handled appropriately in a courteous and efficient manner. On Call Centre also developed an extensive voicemail system to help Minto's employees manage and process the large number of service calls they receive on a daily basis. Thanks to our call centre, Minto has been able to continue to provide outstanding customer service since 1995.

Hydro Ottawa is the principal provider of residential and commercial electricity to the city of Ottawa, the fourth largest city in Canada, with a population of close to 1 million residents. When the power goes out, Hydro Ottawa needs to respond to the situation by restoring power as quickly as possible to the many homes and businesses it services.

On Call Centre is their key to handling each situation efficiently and effectively by providing enough resources to handle a large volume of calls for extended periods of time during each power outage. On Call Centre handles all hydro outage calls, and logs the information into Hydro Ottawa's proprietary service database system. Since 2003, On Call Centre has helped Hydro Ottawa keep the lights on for the many homes and businesses in the Ottawa area.

A subsidiary of Shell Canada, BlueWave sells and distributes heating fuel and related products and services to both residential and commercial customers. Due to the nature of their business, BlueWave Energy services a broad geographic area that requires an extended network of technicians to handle its customer base. BlueWave Energy turned to On Call Centre for help in dispatching service calls by territory. On Call Centre's Customer Service Representatives were trained to access BlueWave Energy's proprietary database and are now able to handle all service calls quickly and seamlessly.

By using On Call Centre for its communication and customer service requirements, BlueWave Energy has been able to continually provide the level and quality of service its customers need and have come to expect.