Have you ever considered which of your customer service touchpoints are most preferred by your customers? Is it phone, website forms, email, live chat, in-person? What about social media networks like Twitter and Facebook?
It’s a valid question. Oracle’s research revealed the following:
- 40% of customers prefer phone
- 29% prefer face2face
- 18% prefer email
- 13% prefer stat
So, if your company is looking to retain loyal customers, then it’s time to take a second look at your company’s customer service strategy. And if you need a professional telephone answering service or professional inbound call centre service , we invite you talk with us: On Call Centre. We’ve been providing answering services and call centre services to our clients serving Ottawa, Montreal and Toronto for 45 years. We’ll answer your call: 613-238-3262 orToll Free 1-866-323-3344.
In the meantime, check out our ebook: Have You Transformed Your Customer Service Strategy into Competitive Advantage?
Source: Oracle
The post Customers Want to Speak to You appeared first on On Call Centre.
Virtual Receptionist: Your Frontline of Professional Interaction
A live virtual receptionist service offers a professional and efficient first impression while you focus on your core operations. Learn how in this blog.
Regional Excellence: Tailored Answering Services Across Canada
Do you want your customers to have consistent, positive experiences in all your business locations? Provide excellence nationwide with bilingual phone answering services.
Bridging Language Barriers: The Power of Bilingual Answering Services
Discover how bilingual call centre agents can provide you with linguistic flexibility to expand market reach and boost customer experience.
Technology as an Ally: Assessing Call Centre Tech Advancements
Call centre technology is changing the way agents solve customer concerns. Learn about the most common tools and their impact on customer service.
Beyond Borders: Cultural Alignment and Global Connectivity
Cultural alignment requires understanding various cultures and respecting cultural differences. This blog discusses methods to achieve it.