Telephone Call Answering Services & Inbound Call Centre Services
On Call Centre’s answering services and inbound call centre services are customized to achieve your unique business goals. We do this by working with you to blueprint an effective and efficient message management program. Our success is proven over 40 years of serving small, medium and large businesses in a plethora of sectors throughout Ottawa, Montreal, Toronto (Canada), the United States, and around the world.
Our people are talented and experienced programmers, account managers, and customer service representatives. We are fluently French/English bilingual. We answer inbound phone calls around the clock, 24×7, 365 days a year—live, no voicemail (unless you choose that option).
Here are the telephone call answering services and inbound call centre services that we offer.
++ Remote reception
Fluent French/English bilingual customer service representatives (CSRs) act as personal receptionists with our remote reception service. One of our fastest growing segments, the remote reception service is available 24/7 to ensure callers are directly connected to On Call Centre’s clients anywhere in the world.
++ Push 0 for operator
Push “0″ is a cost-effective system that allows calls to be screened while still providing a live answering service. Callers are prompted to “Press 0″ on their telephone keypad if they want to reach one of our bilingual CSRs. We take the caller’s message and ensure it is delivered to the right person within a client’s organization.
++ Help desk
Our help desk provides first level call support to ensure our clients’ customer requests and messages are delivered to the appropriate employee in a timely fashion.
++ Dealer locates
We help consumers find services and other information within their local area.
++ Catalogue order processing
We provide catalogue order entry services for our clients who have a distributed catalogue and who need help with their order processing.
++ Web-enabled services
For our clients that already have an on-line system for their customers to place orders, On Call captures those orders and processes them directly through each client’s system.
++ Pledge/fundraising drives
Our pledge drive service supports marketing and fundraising initiatives that don’t have the resources to process the anticipated higher volume of calls that occur.
++ Optional voicemail services
On Call can provide clients with their own telephone numbers and voicemail boxes so they’re certain to never miss a call again. We alert our clients to new messages by paging or calling them. All messages are dated and time-stamped and clients retrieve them whenever they wish.
++ Appointment setting
We book appointments quickly and efficiently. Clients’ customers no longer need to leave a message and wait for a call back. Instead, we immediately schedule and book an appointment.
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