Fully Bilingual
Your Calls Are Our Priority | Vos appels sont notre priorité
Bilingual Call Answering
Our highly trained agents are perfectly bilingual (English/French) and available 24/7.
24/7 Call Centre
Custom call scripts & message management obtain exactly the info you need, in the form you want.
Virtual Reception
We answer when you want, and dispatch the message or warm transfer the call through to the right person.
Message Management
We make sure the message gets to the right people on call. It’s all part of our custom approach.
Omnichannel
Not just phone calls – email, SMS – as technology expands, so do our channels, both inbound and to you.
Integration
Using your systems, we can fill out your web-based forms, initiate service tickets, take orders, find dealers, etc.
Reporting
We learn a lot about your customers and can provide tailored statistics and business information.
Large or small, we know your industry.
Property Management
Commercial & residential, parking, elevator, emergency
Trades & Services
Plumbing, electrical, heating, construction, equipment, auto
Health / Gov’t & Social
Hospitals, clinics, municipal, community, education, utilities
Tech / Professional
IT support, systems, telecom, engineers, energy, real estate
Testimonials
“Since 1993 On Call Centre has provided us after hours emergency call centre service and elevator and pool monitoring services. They ensure all of our emergency calls are dispatched ASAP to the correct site staff and that we are notified after, so that we can follow up with both our resident and our on-call staff to ensure the issue is fully resolved! On Call Centre has been an integral part in helping us achieve and maintain our goal of providing a great resident experience to all our residents!”
March 13, 2024
Building customer loyalty is essential to business growth, and one way to foster it is through customer service. Learn how in this blog.
March 6, 2024
The human touch remains crucial in today’s digital landscape. Learn how effective call centre training programs and retention strategies elevate service quality.
February 28, 2024
Learn how customer satisfaction metrics like NPS, CSAT, and FCR shape call centre quality and foster customer loyalty.