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Trusted Canadian Inbound Bilingual Call Centre & Answering Services

Trusted Canadian Inbound Bilingual Call Centre & Answering Services

Providing exceptional customer service & message management for over 50 years. Never miss a call or message.

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With over 50 years of industry-leading experience, we customize our services to set you free.

Read Our Full Mission

Fully Bilingual

Your Calls Are Our Priority | Vos appels sont notre priorité

Bilingual Call Answering

Our highly trained agents are perfectly bilingual (English/French) and available 24/7.

24/7 Call Centre

Custom call scripts & message management obtain exactly the info you need, in the form you want.

Virtual Reception

We answer when you want, and dispatch the message or warm transfer the call through to the right person.

Message Management

We make sure the message gets to the right people on call. It’s all part of our custom approach.

Omnichannel

Not just phone calls – email, SMS – as technology expands, so do our channels, both inbound and to you.

Integration

Using your systems, we can fill out your web-based forms, initiate service tickets, take orders, find dealers, etc.

Reporting

We learn a lot about your customers and can provide tailored statistics and business information.

Voicemail to Live Answer

Customers leave a message on our sophisticated voicemail or push “0” to speak to a live person.

Emergency Services

Distinguish between emergency and regular calls. Special lines for elevator & swimming pool telephones.

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Large or small, we know your industry.

Property Management
Commercial & residential, parking, elevator, emergency

Trades & Services
Plumbing, electrical, heating, construction, equipment, auto

Health / Gov’t & Social
Hospitals, clinics, municipal, community, education, utilities

Tech / Professional
IT support, systems, telecom, engineers, energy, real estate

Outstanding Service Brings Home National CAM X Awards

With over 50 years of industry-leading experience, we customize our services to help you achieve your unique business goals.

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Case Studies – Real Clients, Real Stories

IC360 tr

IC 360 Solutions – “A seamless extension of our team.”

IC360 tr

IC 360 Solutions is a managed IT services provider. By 2022, their growing team could not cover every call, missing opportunities to support clients.

On Call Centre now answers 24/7, follows clear scripts, and provides call data so IC 360 can make better decisions. The result: peace of mind, no missed client calls, and more focus on high-quality IT support.

“Every time I get off the phone with On Call, I’m smiling. The experience has been phenomenal — they feel like a seamless extension of our team.”
— Jennifer Purdy, Manager of Corporate Services

Priority restoration

Priority Restoration – “On Call makes my job so much easier.”

Priority restoration

Priority Restoration is a Winnipeg-based emergency building restoration company. They respond to floods, fires, heating failures, and more, where every minute counts. Their previous call centre offered limited live support and slow response times. Emergency after-hours calls were often delayed, causing frustration and operational inefficiencies. With On Call Centre, they now enjoy faster responses, less stress for office staff, and a reliable system that keeps up with complex workloads.

“The system works seamlessly, and the team is responsive, which means I don’t have to constantly follow up or worry. It’s a real weight off my shoulders.”
— Jen Andrzejczak, Office Manager

Colonnade Bridgeport

Colonnade Bridgeport – “Streamlined Operations and Cost Control.”

Colonnade Bridgeport

Colonnade Bridgeport manages commercial and residential properties in eastern Canada. They needed reliable 24/7 support for tenants and building operations, and clear reporting across regions. For 30 years, On Call Centre has handled tenant and operations calls around the clock, monitored elevator and pool lines, and integrated with Colonnade’s key systems.

“On Call has been an invaluable partner for our operations. Their team consistently delivers reliable, responsive service.“
— Ryan Moodie, Senior Operations Manager

Testimonials

Team Harding has been partnered with On Call Centre for more than 20 years, and we couldn’t be happier with the service they have provided us since August 2000! They have been instrumental in assisting us with fielding after-hours calls from customers, handling inquiries ranging from emergency to non-emergency sales and service requests. Their care in providing us with rapid email confirmations after speaking to potential customers is also extremely vital, as it allows our staff to focus on quickly getting back to clients to discuss their needs and confirm appointment times. And by giving us copies of all the calls taken by the centre, we are able to monitor their work to be sure our customers are being taken care of properly, which they always are!

Shelly Beaubre, General Manager, Team Harding
“Since 1993 On Call Centre has provided us after hours emergency call centre service and elevator and pool monitoring services. They ensure all of our emergency calls are dispatched ASAP to the correct site staff and that we are notified after, so that we can follow up with both our resident and our on-call staff to ensure the issue is fully resolved! On Call Centre has been an integral part in helping us achieve and maintain our goal of providing a great resident experience to all our residents!”
Laurie O’Dale, Osgoode Properties