We are Hiring! 

We’re growing our Bilingual Customer Service Team!!

• Are you a motivated individual with a desire to help people?
• Detail oriented and willing to learn?
• Are you looking for opportunities to grow into leadership roles such as Trainer, Supervisor etc.?
• Want to work in a supportive environment that promotes excellence, learning and growth and has a desire to be a force for good?
• This is the job for you!*

With a competitive compensation package and ability to work from home, we provide a work environment of learning and constant growth, coupled with the stability of a 50+ year history in our business.

We are an inbound only (no sales) call centre looking for strong bilingual candidates to become part of our growth initiative.

We are hiring only fully bilingual French/English candidates to work flexible shifts. This is a permanent full time (40 hours/week) position.

Job Description

• Responsible for answering for various types of companies following a client defined script to ensure the client’s protocols are followed.
• Logs a complete message, ticket or order in our system or the client’s system or website or a combination of the two, ensuring all information has been verified for accuracy.
• Records client’s message dispatch instructions and on call schedules.
• Cold and warm transfers between the caller and our client as per the script.

CSRs who demonstrate strong attendance and high message accuracy can advance to Dispatcher, Team Leader, Shift Supervisor or Trainer roles, and from there can advance to other positions.

Personality

• Friendly, positive attitude
• Calm and patient demeanour to handle difficult callers with compassion
• Clear, professional voice
• Responsible and reliable

Experience/Skills

• Advanced spelling and grammar skills in both French and English. Must be able to write messages without auto correct.
• Prior experience in a call centre and/or customer service is an asset
• Strong computer skills and able to multi task between various programs and websites
• Availability in the evenings and weekends

Please submit your resume and cover letter here to be considered for the position.   

Question?  hr@oncallcentre.com

Who We Are and What We Do…

On Call Centre has been in business for over 50 years and is among the leading “message management” call centres / answering services in Canada. We are extremely knowledgeable about our market niche and provide top-quality service to our clients.

We work hard to be at the forefront of technology and service and are planning new and exciting opportunities to grow and thrive.

The business was founded in 1971 in Ottawa by Stanley Arron and continues to be owned and managed by his family. We are a family business not only in that sense but also because we care about our staff. Several of our managers and staff have worked with us for over 30 years and we always try to promote from within.

We take and dispatch messages for over 700 clients, small and medium-sized businesses including property managers, tech firms, building trades, healthcare providers, government, and community organizations. There are no sales or marketing calls. Our team of 25 bilingual customer service representatives (CSRs) answer urgent and non-urgent calls using highly customized, computer-based scripts.